Welcome to Prince of Wales Hospital

INFORMATION FOR PATIENTS

Each year the Hospital cares for more than 50,000 inpatients.

To make your stay at Prince of Wales Hospital as comfortable as possible, please find below some helpful general information for patients and visitors.

Our Hospital is located on Randwick Campus with a number of other hospitals and services.

Visting hours

10:00am-1:00pm and
3:00pm-8:00pm

Our usual visiting hours in most wards are from 10:00am-1:00pm and 3:00pm-8:00pm. 

Quiet hours on most wards are 8.00pm until 8.00am and 1.00pm until 3.00pm.

Some wards may have different visiting times or special requirements, such as our Intensive Care Unit. To confirm a wards visiting hours or to enquire about a patient please contact: Patient enquires on (02) 9382 2300.

Getting Here

Bus

Bus Route No. 314, 316, 317, 370, 372, 373, 376, 377, 400, 410, 418, M50 Walking time to the Randwick Campus is approximately five minutes from bus stops on: Northbound – Avoca, Barker and Belmore Roads Southbound – Arthur and Belmore Road. It is recommended you use the bus stops on Arthur, Belmore and Avoca Streets where possible due to the steep hill walking up from Barker St.

Light Rail

The light rail service runs between Randwick and Circular Quay, via Central Station. The light rail platform at the Hospital is on the corner of High Street and Avoca Street. If you are going to the Acute Services Building, the closest stop is at the University of New South Wales on High Street.

Parking

Our Hospital is located on Randwick Campus with a number of other hospitals and services.

Car parking can be accessed via the Barker Street entrance. Parking is available 24 hours a day, seven days a week. A private company, Point Parking, operates this service, fees apply.

For more information and for parking costs please visit the Point Parking website (parking location is titled Randwick campus). You can also telephone 02 9326 7233 or go to their office located B1 of the carpark.

Concessional car parking fees in NSW public hospitals Concession parking rates are available for public hospital patients and their carers who require regular or long term hospitalisation and/or treatment. These rates do not apply for patients of Prince of Wales Private Hospital.

For information on concessional car parking fees in NSW public hospitals visit the SESLHD District website.

Mobility Parking

There is limited free parking for people with a mobility disability. The free parking is located at the High and Barker street entrances, near the Catherine Hayes Building and outside Emergency. The spaces show the international symbol of access for people with disability. You must have a mobility parking permit on your vehicle to be allowed to park in these spaces. Mobility parking is also available on Level B1 of Point Parking. Concessional rates apply.

Drop off and pick up

There are five entrances for patient pick up or drop off

  • Barker Street for Adult Emergency Department, Outpatients, Medical Imaging and Dickinson Building
  • High Street for Patient Discharge Lounge, Eye Clinic, Parkes Building and Clinical Sciences Building
  • Botany Street for the new Acute Services Building
  • Avoca Street for Nelune Comprehensive Cancer Centre located at the Bright Alliance Building.

Transport Options

Taxis

Taxi’s are available at the taxi rank at the Barker Street entrance near the Royal Hospital for Women, or in Clara Street, located opposite the hospital’s High Street entrance. A dedicated taxi telephone is located near the information counters at each entrance.

To book a taxi phone:
Taxis Combined: 13 33 00
Premier Cabs: 13 10 17
Wheelchair Accessible Taxi Service: 02 8332 0200

Transport for ATSI

If you are an Aboriginal or Torres Strait Islander person over the age of 50 and need help getting to your medical appointments, you can access these transport services:

Transport for people who need cancer services

If you are recieving cancer treatment at our Hospital you can use these transport services:

  • Prince of Wales Oncology Bus and Nelune Foundation – speak with administration staff at your cancer service or phone 9382 5111
  • Leukaemia Foundation – for people with blood cancer. Phone: 1800 555 021.

Regional and Isolated Transport

Country care link- Transport for people from regional NSW

Country Care Link is a free transport service for people from regional NSW who need hospital or medical appointments in Sydney. It provides transport to and from their arrival or departure point in Sydney to Hospitals, health care services or accomodation locations. The service operates 7 days a week to and from Sydney’s Central and Strathfield rail stations, the Central Station bus terminal and Sydney Airport. For all bookings phone 02 8382 6434 or 1800 806 160. Please allow 48 hours notice for bookings.

Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

IPTAAS provides financial assistance to help with travel and accommodation costs for people (and eligible escorts) who need to travel long distances to access specialist treatment not available locally. Patients travelling at least 100km each way, or at least 200km per week cumulative distance, may be eligible to apply for IPTAAS subsidies. IPTAAS provides financial help with the cost of travel using private vehicles, public transport, air travel and accomodation. Your doctor or the hospital Social Workers can help if you wish to apply for this assistance. For more information you can also call the IPTAAS office on 1800 478 227.

Norfolk Island Patients’ Travel and Accommodation Assistance Scheme (NIPTAAS)

NIPTAAS is available to assist patients and their carers residing on Norfolk Island who need to travel to mainland Australia to access specialist medical or oral health surgical treatment. For more information call Norfolk Island Health and Residential Aged Care Service on +672 3 22091.

Community Transport

Community transport is available to the frail aged, younger people with a disability and/or their carers and people who are financially disadvantaged.

For more information on patient transport options go to Transport NSW.

Access Sydney

Access Sydney provides services for people who are elderly, frail, or have an illness or disability that makes ordinary transport difficult. For residents living in the City of Sydney and Botany local government areas.

Phone: 02 8241 8000

Randwick Waverley Community Transport

Randwick Waverley Community Transport provides transport services to the frail and aged, younger people with disabilities and their carers in the Eastern Suburbs of Sydney, in particular the Randwick and Waverley Local Government areas. Phone: 02 9369 5366

Holdsworth Community Transport

Holdsworth Community Transport provides transport for people who are frail, isolated or are living with disabilities. Phone: 02 9302 3605

South Eastern Community Connect

South Eastern Community Connect provides transport to people who are frail and their carers.

Phone: 02 8338 8506

Sir Roden and Lady Cutler Foundation

Sir Roden and Lady Cutler Foundation provides transport for people with disabilities, the elderly or financially disadvantaged.

Phone: 02 9382 2372 ad ask to speak with a Social Worker.

My Aged Care Transport

My Aged Care can provide transport for people over the age of 65 years.

Phone: 1800 200 422.

Services

Wifi

We have free WiFi available for patients, family and visitors to connect to the internet with their smartphone, tablet, laptop or WiFi enabled device.

Follow these steps to connect with our WiFi:

  1. Open your device, go to WiFi settings and choose the following network: NSW_Health_Guest_WiFi_SESLHD
  2. The WiFi welcome page should display. If not, open your browser and go to: https://wifi.hills.com.au/pow
  3. The page will ask you about which hospital you are visiting. Select Prince of Wales Hospital & Community Health Services.
  4. Select: Create a new account.
  5. Select: Free Service.
  6. Complete the registration form. Read and accept the Terms & Conditions.
  7. Select: Continue. You will now be connected to the Internet.

For any connection issues, please contact Hills Health Customer Support on 1300 552 442.

Other Services

On Level 0 in the Barker Street entrance you will also find a florist, a gift shop and retail pharmacy. This pharmacy is called the Hospital Foyer Pharmacy and can be contacted on 9382 8800.

Food Services near our hospital

There are five cafés on the Randwick Health Campus.

At the Botany Street entrance (Level B1) of the Acute Services Building there is Tsubu Sushi, offering Japanese lunch boxes and sushi rolls.

The Plume Café is on level 0 of the Acute Services Building, opposite the admissions desk.

The Barker St Café and Windscreens Café are at the Barker Street entrance.

The Star Café is in Sydney Children’s Hospital near the High Street entrance

The Prince of Wales Private Hospital has a café on level 7.

These cafés sell hot and cold drinks, sandwiches, salads and a range of hot meals.

There is usually at least one café open from 7.00am to 7.00pm each day of the week, but the times do change so please check with enquiry desk staff on 02 9382 2291.

There are 24 hour vending machines for snacks and cold drinks throughout the hospital. You will need cash to use these machines.

Automatic Teller Machine (ATM)

Banking Automatic Teller Machine (ATMs) can be found on Level 0 near the Barker Street entrance, and on Level 2 near the High Street entrance.

Chapel

There is a multi-faith chapel for you and your family to use. It is located on Level 0 of the Campus Centre near the Barker St entrance.

Barmbli Place

Barmbli Place at the High St entrance of Prince of Wales Hospital on Level 2. Aboriginal families and carers can use this room to have a cuppa, yarn or just sit while a family member is in hospital.